Frequently Asked Questions

• If you have any questions or need help, please send us an email at hello@parchies.com between the hours of 9:00 am -6:00p.m. CT and we’ll respond as quickly as possible. 

Where do you ship?

• We ship to the 48 contiguous U.S. states. We’re unable to ship to Alaska, Hawaii, or internationally. We are also unable to ship to APO, FPO, or P.O. Box addresses. 

Do you offer free shipping?

• We offer free standard shipping on orders over $50.

What shipping carriers do you use?

• The shipping carrier depends on the item being shipped and the shipping location, but we partner with USPS, UPS and FedEx to make sure your order arrives quickly and safely.

How do I track my order?

• You can track your Parchies order from your order confirmation email. Click the button that says “View your order” and you’ll be taken to a page with order and tracking information. Please note it may take up to 48 hours to update once your order is with the carrier. If you’re having any trouble tracking your order, please send us an email at hello@parchies.com and we’ll gladly help you! 

What if my order doesn’t arrive?

• Please send us an email at hello@parchies.com and we’ll gladly help!
  

My order arrived damaged. What should I do?

• Oh no! We’re so sorry to hear this. Please send us an email at hello@parchies.com with a photo of the damage and we’ll take it from there.

• We offer returns and exchanges within the first 30 days of your purchase. Please email Hello@parchies.com with the subject line: return and order number #.

• We accept all major credit cards, Paypal, ShopPay, ApplePay, and GooglePay.

Where are your products made?

• Parchies Baking Clips are designed in California and ethically manufactured in China.

What are Parchies Baking Clip products made of?

• We use 100% pharmaceutical-grade silicone and kitchen-grade stainless steel. 

Does the silicone contain any chemicals or toxins?

• We are proud to say our silicone products are BPA- and BPS-free, free from chemicals, toxins, and heavy metals. 

What is the heat rating for Parchies Baking Clips?

• Baking clips can be safely exposed to temperatures up to 450°F, without burning, melting, or breaking.

Are Parchies Baking Clips products dishwasher safe?

• Yes, Parchies Baking Clips are safe to use in the dishwasher, oven, and fridge. We recommend placing the products on the top rack and avoiding the appliance’s heating element and sharp objects. It's best to wash them after each use, even if it’s just a quick rinse.

Can I remove stains and food from my Parchies?

• For stains and food, we recommend giving your Baking Clips a good scrub and putting them through a dishwasher cycle. For more stubborn stains, a non-abrasive cleaner, like baking soda and lemon juice, or soaking them overnight should do the trick.

What is parchment paper?

• Parchment paper is a non-stick paper used by both home cooks and head chefs for cooking, baking, roasting, and more. Parchment paper is generally heat-safe up to 450 degrees. Parchies Kitchen Clips hold your parchment paper in place and just like the paper, they can go in the oven!

Wax vs. parchment paper

• The biggest and most important difference between wax paper and parchment paper is that wax paper melts! Because of this, you cannot use wax paper for baking or roasting. Wax paper is useful for storing and wrapping sticky or chilled foods. Parchies Kitchen Clips can help you line pans for treats that aren’t going in the oven, like Rice Krispie treats or no-bake cookies. 

Can I put parchment paper in the oven?

• Yes, the beauty of parchment paper is that it is heat-safe at up to 425 or 450 degrees. Each package of parchment paper should give you the exact temperature!

Can I put parchment paper in the microwave?

• No, parchment paper cannot be put in the microwave because it can’t withstand the high heat and may catch fire.

Can I put parchment paper in the air fryer?

• Use caution when putting parchment paper into the air fryer. Always check the heat rating on your parchment paper and don’t exceed the limit. The best practice is to cut the paper so it fits your air fryer and avoid having excess that might trap grease or cause a fire.

Where can I follow you?

• We’re so glad you asked! Find us at @parchies.kitchen on Instagram.

Will you feature my post?

• We love to see Parchies in action! For a chance to be featured on our page, be sure to tag us @parchies.kitchen. 

How can we collaborate on social media?

• If you’d like to collaborate with us on social media, please send us a DM on Instagram or shoot us an email at hello@parchies.com.  Someone from our team will get back to you! 

• We would love to bring Parchies to your world! Please fill out this form to tell us a little more about you and your business. We’ll be in touch from there! For additional questions, please email our Founder, Judy at judy@parchies.com.