Refund policy

Return Policy:

Here at Parchies, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your baking clips, we're here to help. Our return policy is designed to be as straightforward and customer-friendly as possible.

We offer refunds and exchanges within the first 30 days of your purchase. Please email judy@parchies.com, subject line: return and order number.

30-Day Satisfaction Guarantee

You have 30 days from the date of delivery to initiate a return. We understand that sometimes a product may not meet your expectations, and that's okay. We're here to make it right!

Refund Process

When you decide to return a product within the 30-day window, we will process a refund for the amount of the product, excluding any shipping charges. Your refund will be issued to the original payment method used when placing the order.

How to Initiate a Return

To initiate a return, please follow these simple steps:

Contact our customer support team at hello@parchies.com.

Provide your order number and a brief explanation of why you're returning the product.

We'll guide you through the return process and provide you with a return shipping label if necessary.

Return Conditions

The product must be in its original condition, unused, and in its original packaging. 

Return shipping costs are the responsibility of the customer.

Our goal is to make the return process hassle-free and as convenient as possible. If you have any questions or need assistance with your return, please don't hesitate to reach out to our friendly customer support team.

Thank you for choosing Parchies, and we hope you have a great shopping experience with us!

Sincerely,

The Parchies Team